Pim: Have you considered altering the .dtl file for "AgentTicketSearch.dtl" to the output you desire, then doing a search and bookmarking the search? For example, I have a saved search for "ME or No One" that does a search for all tickets either owned by me (and open) or not owned yet. Then I bookmarked it, and clicking the bookmark always returns me to that view. I have other saved searches bookmarked such as "All open" "My closed" and "My entire history" Pim Rupert (Lemonbit) wrote:
We have recently installed otrs. We are having difficulty in tracing the closed tickets. Please help me
When a ticket is closed, it is not easily visible in the 'front view' (as it should be, btw).
You can browse your 'archives' using the Search function.
Besides that I would really like an option to view queue archives in a nice one-row-per-ticket table (as with other Ticket systems like Cerberus).
-- kind regards, Pim Rupert Lemonbit Internet
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