On Friday, June 25, 2004 9:40 AM
Xavier Scolard
there a way to use the "ou" field of the ldap entries to affect users "automagically" to the correct group (each group would be a predefined department like IT, sales...), and make this work in a multi-group setup ? This way all employees would be "users", but only in their department, and customer of all others...
I'm not sure if I get you right, but it seems you're looking for a) multiple CustomerUser => add more of them, name them CustomerUser1, CustomerUser2,.. See: http://doc.otrs.org/cvs/en/html/customer-user-backend.html b) multiple CustomerIDs => will be possible in the next release most probably c) mapping of LDAP values to CustomerUser data. => Customize the value 'Map' inside the CustomerUser definition. Search this list. See the above link. hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388