Hello, RFTM http://doc.otrs.org/2.4/en/html/c2177.html 08.04.2010 18:45, Porter, Tonee ?????:
How do I limit the states available to the user when a ticket is submitted? Example: I want all new tickets to go to the submitted state.
I need to find how to create date fields and I do not find this info in the admin manual.
Thank you for your help.
Tonee Porter
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