Another way to do this on a larger scale is to run the generic agent on the Junk Queue with delete. That way ANY tickets you move to that queue will be deleted completely from the system. I setup a Cron Job to run the Generic Agent every 10 minutes. This keeps the system very tidy! :)
________________________________
From: David Holder [david.holder@gmail.com]
Sent: Tuesday, September 29, 2009 5:38 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Deleting tickets
Hi,
You can use the generic agent to do this. Add a new Generic Agent from the admin panel, specify your parameters (Date, Customer etc) and down at the bottom locate "Delete tickets:" and select "Yes". This will remove the tickets physically from the DB.
Regards,
David
On Tue, Sep 29, 2009 at 1:23 PM, Jens Müller