It's a bit difficult to properly set this up. If it's consistent, you may want to use a Notification (Event) for that customer.


On Thu, Mar 28, 2013 at 11:05 AM, Ugo Bellavance <ugob@lubik.ca> wrote:
On 2012-06-18 13:24, Hussein E. Hijazi wrote:
Yes in the customer interface.
We asked OTRS because we couldn't find how to do it.  They told us it needed custom development and it was out of our budget.

Maybe it is now included in a recent release?



---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs