[otrs] Queue view change

Hi All, Please direct me to the correct mailling list if this is the wrong one for my question. Is it possible to change the Queue Viem to show all tickets in a queue and not just the ones which is unlocked? the reason I ask this is for supervisor puposes. We are still in the process of configuring OTRS for our needs and one of the things we have is a supervisor that is in charge of each queue. I would like them to be able to see the all te tickets in a queue even the locked ones. I will admit that I am new to OTRS and might be missing the point of locked tickets, if so, please point me in the right direction if I have it wrong. Regards, Pieter