Hi all, 

I have the following problem with OTRS 2.0.4:

If i login with customer login at customer.pl and I try to open a new ticket, then I get the following errormessage:

Can't use an undefined value as a HASH reference at ../..//Kernel/System/Ticket/Article.pm line 1117.

In OTRS I found the following errormessages:

Wed Jul 12 16:13:05 2006 error OTRS-CGI-10 Need ID or Name!

Wed Jul 12 16:13:05 2006 error OTRS-CGI-10 Need Type od ID!

In /var/log/messages i get a message, that a new ticket has been created.

After this error neither the customer nor the agent can open any ticket from that customer. If I try to open a ticket from that customer i get the same error as above.

 

I already did some test:

- Installation on another OTRS Server

- Restore of data on a new database

I think i have corrupt data in my database, but where?

 

Thank you

Cheers Stefu

 

 
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