Am Sa, 2004-03-06 um 16.50 schrieb Wes Plate:
User sends an email with this subject... Duplicated filenames when I'm trying to capture !
It OTRS, it becomes... [Tkt#: 1267] Re: Duplicated filenames when I'm [...]
Where do I make a change to the config so that the subject heading's text is not truncated?
Hi. I don't know if there is a config option, but at our installation of otrs we changed it directly in the code. Normally the subject is truncated after 30 characters, here we changed it to 60. These are the places where you can change it: /opt/otrs/Kernel/Modules/AgentBounce.pm:146: $Article{Subject} =~ s/^(.{30}).*$/$1 [...]/; /opt/otrs/Kernel/Modules/AgentCompose.pm:216: $Data{Subject} =~ s/^(.{30}).*$/$1 [...]/; /opt/otrs/Kernel/Modules/AgentForward.pm:173: $Data{Subject} =~ s/^(.{30}).*$/$1 [...]/; Just change the 30 to a different number. You will probably have to restart you webserver after making the changes. Cheers Stefan