19 Feb
2003
19 Feb
'03
2:03 p.m.
Heya, We recently implemented an OTRS system for dealing with internal and 3rd party requests to our operations centre. The problem is that some 3rd parties have complained that the ticket numbers are far too long, and are very irritating to have to read aloud during a phone call. Is it possible to shorten the ticket number length? Perhaps I'm missing something obvious, and if so I apologize. Can anyone point me in the right direction? TIA, Andre