19 Jan
2011
19 Jan
'11
8:45 a.m.
Thanks for the tip Alexander. I looked into the user manual, not the developer one :) Got an harder request : is it possible to specify the number of included replies instead of a number of chars ? That is, to include the two last replies only (for long-lasting threads) ? Thanks, Ionel On 01/19/2011 07:59 AM, Alexander Halle wrote:
Gardais Ionel wrote :
Is it possible to limit the size of the included body in the Agent ResponseFormat ? Maybe like $QData{"Body"}[40] ?
Hi Ionel,
it is, please try $QData{"Body","40"}.
These template commands are described in the developer manual at http://doc.otrs.org .
Regards
Alexander
-- Ionel GARDAIS Tech'Advantage CIO - IT Team manager