Hi Joe, Instead of writing a note, you can write an answer to the customer ticket describing the problem resolution for instance, and change the "next state" to "closed", which will do the same. Hope this suits your needs. Matthieu ________________________________ De : otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] De la part de Joe Fusco Envoyé : lundi 29 août 2005 17:20 À : 'User questions and discussions about OTRS.org' Objet : [otrs] Sending Notes & Closures When I compose a note or use the close function, the only note type option I have is "Note - Internal" How can I set OTRS to send these notes to customers? I am specifically interested in sending a Close notification or problem resolution, if you will, to the customer. Thanks, Joe Fusco