Hello list!<br><br>We&#39;re running OTRS with ITSM which works fine so far. We&#39;ve added Config Items, which each have an Current Incident State. I&#39;m interested in setting this state by using the SystemMonitoring package. Currently, the SystemMonitoring package already receives and processes mails from our monitoring system. It creates tickets already, but I haven&#39;t been able to find a way to set the Incident State of a CI.<br>
<br>I thought about posting it to the ITSM mailing list as well, but I think in the end it&#39;s probably more of a thing for the GenericAgent or the SystemMonitoring package then that it is for the ITSM module.<br><br>Thanks in advance,<br>
Arthur<br>