We might be referring to the same thing, or not (still discovering the wonderful flexibility of the system). From the admin front end, one of the pages asks you to add emails to the system and default those emails to a queue. This allows customers to choose who it is (or what email it is) that they want their to request to go to. After realizing that I don't really want the users being able to choose their own support tech., I didn't' see a delete button. Cheers, ********************************* Jake Covert Infrastructure Analyst Electronic Data Systems PSIC Support Group (586) 986-9698 Work (586) 518-3859 Pager http://www.eds.com ********************************* -----Original Message----- From: Martin Edenhofer [mailto:martin@edenhofer.de] Sent: Thursday, February 06, 2003 2:53 PM To: otrs@otrs.org Subject: Re: [otrs] removing emails from the system Hi Jake, On Thu, Feb 06, 2003 at 02:39:18PM -0500, Covert, Jake wrote:
How do I delete emails from the system? [1.0rc3]
You can't "delete" emails/tickets via the agent frontend. The normal way is to close the ticket and it is not shown anymore (but is used for stats,...). A solution to "delete" emails/tickets from the database would be: Add a delete queu, move all "delete"-tickets to this queue and use the bin/GenericAgent.pl (http://otrs.org/pages/index.pl?Action=Ext&Site=Docu/generic-agent-example.h tml#AEN930). More questions?
Jake Covert Infrastructure Analyst Electronic Data Systems
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- nohl: 8:43pm up 105 days, 23:20, 6 users, load average: 0.17, 0.22, 0.17 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs