Hi Shawn, I patched OTRS to get this feature: http://bugs.otrs.org/show_bug.cgi?id=2096 Bye, Alex Shawn Beasley schrieb:
Alexander Scholler schrieb:
Hi,
I'm looking for a ticket-order in Queue-view or My-tickets-view that shows all pending tickets with ascending order of pending-time left.
Is this possible (without code-modification)? I don't think so...
Bye, Alex
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Hello Alex,
it depends on how you look at this issue. In the personal queues (when the tickets are locked) then you can filter only the items that are in a pending status. They will then be filtered by age though and not by pending times.
--Shawn