Hi there, It's a long time that we didn't see. I hope that everyone and everything are OK :) Coming at the problem. A "customer" is reporting that accessing at his web interface he is not able to filter his tickets (Action=CustomerTicketOverview;Subaction=MyTickets). I tested his account and it seems he is right. It seems also that he is the only one... I tryed to check one of the ticket and article that is not associated at him but I'm not able to find anything that can lead me to a problem or misconfiguration. I assumed that the ticket selection, in case of "myticket" was performed selecting the otrs.ticket.customer_user_id but I guess not at this point. Do you have any hints for me ? Thank you in advance PS: I'm still on 3.2.14 due to the RH dependencies that I cannot sadisfy for the 3.3 :( Ciao !