Hello, I am looking how to use otrs for us. I like it so far! I have one question there: I would like to send a cc-copy email to a mailing group for every change on every ticket in a certain queue. In that way certain persons with us always get informed about what is going on. My idea was to create users, and for each of them set the preferences to receive notifications, and set the specific queue in my-queues. In the notification administration I have seen notifications for: AddNote Escalation FollowUp LockTimeOut Move NewTicket OwnerUpdate PendingRewinds To get informed about all changes I guess I could do with NewTicket and FollowUp. I assume that that correlates to the settings New Ticket Notification, Follow Up Notification. Only, I have seen in my preferences that the follow up notification only is sent to the owner of the ticket: so I assume only to the email address of the owner, and not to a certain email address of a mailing group. How could I solve my problem? So far I have thought of giving all of my users the same email address, namely the email address of the mailing group. There are no settings for the queue where you can set cc-mail for every action taken on the queue items? Regards, Jan Kester. -- Jan Kester * Quality Manager * SunGard * EXP EMEA * SunGard * Solmsstr. 2 - 22, 60486 Frankfurt am Main, Deutschland * Tel +49 69 70768 560 * jan.kester@sungard.de * http://www.sungard.com/de/expcarnot --------------------------------------------- SunGard Europa 2007 4-6 June Lago di Como, near Milan Innovation and Transformation Adapting to the current environment is key to every business' profitability. Leading the way, or just keeping up, is a constant challenge. What's needed is a versatile, manageable framework in which Innovation and Transformation can take place. SunGard Europa will explore the regulations, the technology and the economic catalysts transforming Europe's business environment. Our solution specialists, in tandem with leading industry experts, will identify ways we can help you seize the opportunity by sustaining Innovation and Transformation for your organisation. Come and experience a departure from convention. For more information go to: www.sungardeuropa.com --------------------------------------------- CONFIDENTIALITY: This e-mail (including any attachments) may contain confidential, proprietary and privileged information, and unauthorized disclosure or use is prohibited. If you received this e-mail in error, please notify the sender and delete this e-mail from your system. SunGard CARNOT GmbH * Registered: Frankfurt am Main, Handelsregister Frankfurt HRB 79504 * Geschäftsführer: Dr. Marc Gille, Dr. Dirk Lüth Sie möchten gerne regelmäßig über aktuelle Neuigkeiten von SunGard EXP EMEA und V3 informiert werden? Abonnieren Sie unseren Newsletter unter http://www.sungard.de/germany/investment/aktuell/aktuell.htm _______________________________ SunGard Europa 2007 4-6 June Lago di Como, near Milan Innovation and Transformation Adapting to the current environment is key to every business' profitability. Leading the way, or just keeping up, is a constant challenge. What's needed is a versatile, manageable framework in which Innovation and Transformation can take place. SunGard Europa will explore the regulations, the technology and the economic catalysts transforming Europe's business environment. Our solution specialists, in tandem with leading industry experts, will identify ways we can help you seize the opportunity by sustaining Innovation and Transformation for your organisation. Come and experience a departure from convention. For more information go to: www.sungardeuropa.com _______________________________ CONFIDENTIALITY: This e-mail (including any attachments) may contain confidential, proprietary and privileged information, and unauthorized disclosure or use is prohibited. If you received this e-mail in error, please notify the sender and delete this e-mail from your system. SunGard CARNOT GmbH * Registered: Frankfurt am Main, Handelsregister Frankfurt HRB 79504 * Geschäftsführer: Dr. Marc Gille, Dr. Dirk Lüth