hi<br>
I new OTRS server<br>
I installed OTRS on inux debian ant I have fan. it works right. Now i
tried to installe OTRS on E-smith SME server. The particularity of this
server, I can't mofidy httpd.conf because every night the configuration
files are regenerated. the server configuration is done by web
interface.<br>
<br>
1- I created ibay (otrs directoy) on httpd.conf. in httpd.conf file , I can see :<br>
<br>
# otrs ibay (otrs)<br>
<br>
&nbsp;&nbsp;&nbsp; ScriptAlias
/otrs/cgi-bin&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
/home/e-smith/files/ibays/otrs/cgi-bin<br>
&nbsp;&nbsp;&nbsp; Alias&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
/otrs/files&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;
&nbsp; /home/e-smith/files/ibays/otrs/files<br>
&nbsp;&nbsp;&nbsp; Alias&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
/otrs&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;
&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; /home/e-smith/files/ibays/otrs/html<br>
<br>
2- I installed OTRS in /home/e-smith/files/ibays/otrs/files/otrs<br>
<br>
In /home/e-smith/files/ibays/otrs/files/otrs/Kernel/Config.pm<br>
<br>
$Self-&gt;{Home} = '/home/e-smith/files/ibays/otrs/files/otrs';<br>
<br>
I know that my otrs web configuration should be<br>
<br>
ScriptAlias /otrs/ &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
/home/e-smith/files/ibays/otrs/files/otrs/bin/cgi-bin<br>
Alias&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; /otrs-web/
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;
/home/e-smith/files/ibays/otrs/files/otrs/var/httpd/htdocs<br>
<br>
It is possible to make otrs work with this configuration?<br>
<br>
Thanks for any help you can provide<br>
<br>
regards<br>
<br>
<br>