On 01.06.2010, at 10:59, Louis Becker wrote:
Hi Nils
1. Does the system pickup the new ACLs automatically or must one register the ACLs, or force it to be read? I can’t get mine to work.
2. Can the ACL have any name, or should the names be specific?
My Queues are:
Billing System
Core Network
NOC
Radio Network
VAS Elements
My Service list has the following services:
Emergency Response
Notification
Routine Maintenance
Schedules Maintenance
This is a bit more complicated.
1. You do not need to force them or enable them, just save them in Kernel/Config.pm
2. Instead of “=“ you need to use “=>” ;-))
3. The ACL for AgentTicketPhone, AgentTicketEmail and CustomerTicketMessage need to look a bit different in the Properties section.
This should be a working ACL for your Idea:
$Self->{TicketAcl}->{'00100 - allowed Services for Queue NOC'} = {
Properties => {
Frontend => {
Action => ['AgentTicketPhone', 'AgentTicketEmail', 'CustomerTicketMessage'],
},
Queue => {
Name => ['NOC'],
},
},
Possible => {
Ticket => {
Service => ['Notification'],
},
},
};
Freundliche Grüße / Kind regards
Nils Leideck
--
Nils Leideck
Senior Consultant
nils.leideck@leidex.net
nils.leideck@otrs.com