Re: [otrs] Allowing the client to close a ticket

Hi Moshe, On Tue, Feb 11, 2003 at 02:39:25PM +0200, Moshe Leibovitch (SoftLink) wrote:

We have noticed that sometimes the client wish to close the ticket on his own (i.e he found the problem). The customer screens does not give it a way of doing this.

Implemented. ,-)

Also, there is not way for the customer to "hide" or delete old tickets that he is not interested in anymore. Have I missed anything?

I think it's comfortable for the customer to can view or search in old requests.

Regards, Moshe

Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- nohl: 7:31pm up 1 day, 5:52, 6 users, load average: 0.70, 0.34, 0.24