Re: [otrs] [POP3] error in PostMasterPOP3.pl

Hi Serge, On Wed, Jun 04, 2003 at 07:06:27PM +0200, Serge ALGAROTTI wrote:

[OTRS 1.1.2, Redhat 7.2]

We try OTRS since a few days. Everything seem work very well but we have sometime a error message from the PostMasterPOP3.pl cron:

Cron $HOME/bin/PostMasterPOP3.pl >> /dev/null

ERROR: OTRS-PM3-10 Perl: 5.6.1 OS: linux Time: Wed Jun 4 13:30:02 2003

Message: No TypeID for StateUpdate found!

Traceback (2325): Module: Kernel::System::Ticket::History::HistoryTypeLookup (v1.7) Line: 49 Module: Kernel::System::Ticket::History::AddHistoryRow (v1.7) Line: 74 Module: Kernel::System::Ticket::State::SetState (v1.14) Line: 174 Module: Kernel::System::PostMaster::FollowUp::Run (v1.27.2.1) Line: 140 Module: Kernel::System::PostMaster::Run (v1.31.2.2) Line: 175 Module: main::FetchMail (v1.9.2.1) Line: 169 Module: /web/Public-support/otrs/bin/PostMasterPOP3.pl (v1.9.2.1) Line: 106 [...] Is this a known problem ? Is it a error in our configuration ? Except this error message, OTRS works well with the pop accounts.

It looks like an upgrade from OTRS 1.0 to 1.1!? Did you upgrade the database? What database do you use?

-- Serge Algarotti ENSMP CEMEF [CNRS UMR 7635]

-Martin