RE: [otrs] PostMasterPOP3.pl issue

29 May 2004

      I must have done something wrong, because I reinstalled and now it works
great!!!

Couple questions though :

I'd like it so that when someone emails the acct, in the response, can
they have a link to view their ticket? Or do they need a login?

Would it be easy to allow otrs to authenticate off a cookie?  I have
another app, I'd like people to be able to pass seemlessly from this
other app, to OTRS.

Thanks!
ben
...
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On 
Behalf Of Robert Kehl
Sent: Saturday, May 29, 2004 6:05 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] PostMasterPOP3.pl issue
On Friday, May 28, 2004 4:45 PM
Ben Chabot  wrote:
...
Here is what prints out in the log :
[Fri May 28 14:43:03
2004][Error][Kernel::System::Ticket::PriorityLookup][2394] Need Type
or ID!
[Fri May 28 14:43:03
2004][Error][Kernel::System::Queue::QueueGet][751] Need ID or Name!
[Fri May 28 14:43:03 
2004][Error][Kernel::System::State::StateGet][81]
Need ID or Name!
Here is what I see in otrs :
Software error:
Can't use an undefined value as a HASH reference at
/otrs/bin/cgi-bin/../../Kernel/System/Ticket/Article.pm line 925.
Did you rename any of the default queues? Are there any
PostMasterPreFilters that try to access a non-existant queues 
or set any
non-existant states or stuff?
Re-Check your configuration for automatition: PostMaster filters,
Procmail, even GenericAgent.
hth,
Robert Kehl
--
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