Answer / questions myself ========================================================
* How do I access closed tickets? I sent myself a test questions, got a ticket assigned, answered it and then closed it. Now I do not see where I can get a list of closed tickets to access previous ones, except when I search for them.
I think using the search form to get access to closed or individual tickets is a very efficient way and its IMHO the only one.
In the utilities page, there is a link to all closed tickets. With the oldest presented first and most recently closed last. (btw, I think the order of this is kind of backwards. Is there a way to change it so the most recently closed tickets are presented at the top of the list [first page]?) 't think so.
* I did not find in the manual what the "Split/Divide" ("Teilen") action (for example displayed in the zoom view) is supposed to do.
The "Split/Divide" possibility helps you to share several tickets with different operators. Just give it a try an you will find out.
I don't quite understand myself either. Can we request an update to the documentation on exactly what this function does and an example of it's use in a common situation? ********************************* Jake Covert Infrastructure Analyst Electronic Data Systems PSIC Support Group (586) 986-9698 Work (586) 518-3859 Pager http://www.eds.com *********************************