Dear Bradley, Tuesday, August 16, 2005, 11:39:56 PM, you wrote:
Alexander,
There are two settings I've found that make these changes possible
OTRS 2.0.1 - On *nix
/opt/otrs/Kernel/Config/Files/Ticket.pm Remark out the statement that is the default and change this to whichever suits your needs
Also, you will need to configure one additional file at a minimum
/opt/otrs/scripts/apache2-perl-startup.pl or apache-perl-startup.pl Modify the 'use' statement to match the number generation you want.
I've had problems with this though. I am working a clean install on a multiprocessor x86 server running RHEL3
If you come up with anything else please pass it on ;)
You of course will need to bounce your apache services
Thanks for info. I've just found that altering /opt/otrs/Kernel/Config/Files/Ticket.pm and ZZZAAuto.pm is enough for me because I don't use perl script at the moment. :) -- Best regards, Alexander