I configured customers in groups and created roles for the agents.

Camilo Vieira • Coordenador de Infra-estrutura de redes
Navita • Portais e BlackBerry • 55 11 3055-2001

De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Em nome de Andrés Rothkegel
Enviada em: terça-feira, 27 de janeiro de 2009 13:53
Para: 'User questions and discussions about OTRS.'
Assunto: [otrs] Customer group problem

I have 4 big divisions, all users from 4 country, they have responsibles of ticket creation, the question is, how can i show only the customers that are included in the same group of the agent, in the mail or phone creation of ticket, and no all customers registered in the system.

thanks

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