Hello, Raoul,<br><br>I think you have to look into FreeText area and find out how to define one more freetext field with a predefined list of keys. It&#39;s configured in Admin-&gt;sysconfig Group Ticket-&gt;Core::TicketFreeText<br>
<br>You can configure a new Category freetext field there to suit your needs.<br><br>Regards,<br>Anton.<br><br><div class="gmail_quote">2008/11/26 Le machito <span dir="ltr">&lt;<a href="mailto:elmachito@gmail.com">elmachito@gmail.com</a>&gt;</span><br>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;"><div><font size="2" face="Arial">Marijan,</font></div>
<div><font size="2" face="Arial">The <span style="font-weight: bold;">type</span> of a request is related with the qualification of the request, 2 or 3 different type (Incident, Problem,etc)&nbsp;is enough to 
caracterize it.</font></div><div><font size="2" face="Arial">The <span style="font-weight: bold;">category</span> function is as a label, a way to collect this 
information for a statistical study. (virus, building A, etc)</font></div>
<div><font size="2" face="Arial">Thanks</font></div>
<div><font size="2" face="Arial">Raoul</font></div>
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