Re: [otrs] Re: Print output - HTML instead of PDF?

17 Apr 2008


      Thanks very much! That worked perfectly.

Jurgen De Vlieger wrote:
...
Nick,
If you go to the Admin interface and do a search for PDF in Sysconfig, you 
can disable PDF in Framework -> Core:PDF.
Kind regards
Jurgen
"Nick Bright"  wrote in message 
news:4803B098.3030501@terraworld.net...
...
Still searching for a way to revert to the original HTML output 
functionality. I'd appreciate even just a tip of what function or file to 
look at for changing this.
Thanks!
---
- Nick Bright
  Network Administrator
  Terra World
  Tel 888-332-1616 x 315
  Fax 620-332-1201
Nick Bright wrote:
...
Any feedback on this issue?
I really would much rather generate HTML than a PDF!
---
- Nick Bright
  Network Administrator
  Terra World
  Tel 888-332-1616 x 315
  Fax 620-332-1201
Nick Bright wrote:
...
Why even require the extra layer of software? It seems much simpler to 
me to just output a printer friendly HTML page - just like it used to. 
Before upgrading to 2.2.5 I was using 1.2.something, and clicking 
"Print" yielded a nice, printer friendly, HTML page.
Is there some option to just simply change the print output format? If 
there is, my grepping through the code tree hasn't turned it up.
---
- Nick Bright
  Network Administrator
  Terra World
  Tel 888-332-1616 x 315
  Fax 620-332-1201
Peter van Beugen wrote:
...
or try another much much faster (free) PDF reader:
http://www.foxitsoftware.com/
 regards,
Peter
________________________________
Van: otrs-bounces@otrs.org namens Nick Bright
Verzonden: vr 28-3-2008 18:58
Aan: User questions and discussions about OTRS.org
Onderwerp: [otrs] Print output - HTML instead of PDF?
Is it possible to change the output of the "Print" functionality
(specifically I think it's AgentTicketPrint) back to HTML? My previous
install of OTRS generated a printer friendly HTML page when the print
function was called; I would prefer to have that type of output because
it is much faster than generating a PDF.
By faster I mean, on workstations you don't have to wait for Adobe
Bloatware Reader to open up just to click print.
I've dug on Config.pm and Defaults.pm, I don't see any configuration
items relating to the type of printing output, and it's not obvious to
my non-programmer brain how to change it in the actual
AgentTicketPrint.pm module (or even if that's the appropriate place to
change something.)
Thanks in advance,
-- 
---
- Nick Bright
   Network Administrator
   Terra World
   Tel 888-332-1616 x 315
   Fax 620-332-1201
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