I’m sorry I still can’t find it.

I went to sysconfig and went to the Groups and told it to show Ticket.  Then I looked at all the Frontend::Agent categories and none of them have anything for customerinfo.

I also looked in frontend::customer and went through every category and didn’t find anything about customerinfo there.

Am I looking in the wrong spot?

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Leideck - ITSM
Sent: Friday, January 29, 2010 3:33 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Increasing the comment box

Hi,

On 29.01.2010, at 22:14, Garren McKelvey wrote:

I am looking to increase the size of the comment box when I edit customer information.  I want to be able to see entire comments for each customer when I am making a ticket.  Right now the comment cuts off after 22 characters. 

search in the Sysconfig for "CustomerInfo", this will guide you to Frontend::Agent in Group Ticket.

There you can define how many signs are shown for different Views.

Nils Leideck

-- 
Nils Leideck
Senior Consultant

nils.leideck@leidex.net
nils.leideck@otrs.com

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