Does anyone know which file in ../Kernel/Output/HTML/Standard/
I would need to copy over to my custom theme and edit?
I tried making a change to AgentTicketFreeText.dtl and I moved
the lines of code for the FreeText up to the top, but it didn’t make any
visible change.
I looked in AgentTicketCompose.dtl and didn’t see anything that
looked like it would be relevant.
I have to admit I’m stumped.
From:
otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils
Leideck - ITSM
Sent: Friday, January 29, 2010 3:13 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Changing position of freetext
Hi,
On 29.01.2010, at 22:26, Garren McKelvey wrote:
I
have set up several Free Text fields and they all appear at the bottom of my
ticket after the body. I’d like them to be above the body by the Queue
and Service/SLA slots.
Is
there any way to move them up?
please have a look at this one first:
and enjoy the new very cool style !!! ;-))
Nils Leideck
--
Nils Leideck
Senior Consultant
nils.leideck@leidex.net
nils.leideck@otrs.com
http://webint.cryptonode.de / a Fractal project
CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS
at booth no. C37 in hall 2 from March 2-6, 2010!