[otrs] Agent name in the From: when reply to ticket

Hi, Is there a way to have the real name of the agent who reply to a customer. ie: From: support@domain.tld (Yann Richard) Yann -- o--------------------------------------------------------------o | Yann Richard | | GPG FingerPrint: | .oO| A2F4 1EFB 66B6 65F8 1093 E11A 3E0A 9DF6 72E7 DE9E | `--------------------------------------------------------------o