Re: [otrs] ACL

1 Jun 2010

      Nils

Code below is still not working for either customers or agents Any ideas?

$Self->{TicketAcl}->{'Allowed-Services-for-NOC'} = {

                                  Properties => {

                                    Frontend => {

                                                                                Action => ['AgentTicketPhone', 'AgentTicketMail', 'CustomerTicketMessage'],

                                    },

                                    Queue => {

                                                                Name => ['NOC'],

                                    },

                                  },

                                  Possible => {

                                    Ticket => {

                                      Service => ['Notification'],

                                    },

                                  },

                                };

 Is it a version issue perhaps? I'm running 2.3.4

Louis

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Leideck - ITSM
Sent: 01 June 2010 10:40
To: User questions and discussions about OTRS.
Subject: Re: [otrs] ACL

Hi,

On 01.06.2010, at 10:59, Louis Becker wrote:

Hi Nils

1.       Does the system pickup the new ACLs automatically or must one register the ACLs, or force it to be read? I can't get mine to work.

2.       Can the ACL have any name, or should the names be specific?

My Queues are:

Billing System

Core Network

NOC

Radio Network

VAS Elements

My Service list has the following services:

Emergency Response

Notification

Routine Maintenance

Schedules Maintenance

This is a bit more complicated.

1. You do not need to force them or enable them, just save them in Kernel/Config.pm

2. Instead of "=" you need to use "=>"  ;-))

3. The ACL for AgentTicketPhone, AgentTicketEmail and CustomerTicketMessage need to look a bit different in the Properties section.

          see this bug for details: http://bugs.otrs.org/show_bug.cgi?id=4205

This should be a working ACL for your Idea:

$Self->{TicketAcl}->{'00100 - allowed Services for Queue NOC'} = {

    Properties => {

        Frontend => {

            Action => ['AgentTicketPhone', 'AgentTicketEmail', 'CustomerTicketMessage'],

        },

        Queue => {

            Name => ['NOC'],

        },

    },

    Possible => {

        Ticket => {

            Service => ['Notification'],

        },

    },

};

Freundliche Grüße / Kind regards

Nils Leideck

-- 
Nils Leideck
Senior Consultant

nils.leideck@leidex.net
nils.leideck@otrs.com

http://webint.cryptonode.de http://webint.cryptonode.de  / a Fractal project

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