Hi<br><br>I am currently analysing otrs 2.1 with some definite purposes<br>I&#39;ve noticed that it doesn&#39;t send any notification to user accaount<br>when he receives new ticket from the customer. I&#39;ve checked the checkbox that tells 
<br>&quot;Send me a notification if there is new ticket in my queues&quot; i have &quot;yes&quot; to there.<br>But it was useless. However it does send a notification about a follow-up<br>What might be the problem. Please help ASAP.
<br><br>Regards<br><br>Ramziddin<br>