5 May
2004
5 May
'04
10:43 a.m.
Hi, Sometimes we want to get more information from our users. We hit reply, and they receive a email with: Assunto: [TN#: 10535] Re: ....... This is fine, but later, the user replies to this ticket, and a new one is created: Assunto:RE: [TN#: 10535] Re: ... The message subject is identical, only with a Re: before. but a new ticket is created (in this example, #10546) What am I doing wrong ? Thanks in advance, Duarte Cordeiro -- Duarte Cordeiro Coordenador Serviço Helpdesk Câmara Municipal de Lisboa Helpdesk: Tel: 800202080 - Fax: 21 7989699 - Email: helpdesk@cm-lisboa.pt Serviço Helpdesk: helpdesk.geral@cm-lisboa.pt (Contacto directo: 918714762 - duarte.cordeiro@cm-lisboa.pt) // Consultor Sénior - BusinessTek Lda