
11 May
2004
11 May
'04
5:16 p.m.
On Tuesday, May 11, 2004 6:19 PM
Tyler Hepworth
I created a custom job in genericagent.pm that is supposed to send a page to my pager is a ticket has a priority of 5 and is escalated. The page portion works just fine, but the page is sent for all tickets that are escalated (regardless of priority).
You can only combine a 'Queue => Id' setting with 'Escalation => 1' hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388