Hi Maarten, On Thu, Apr 15, 2004 at 11:03:32PM +0200, Maarten Wulffers wrote:
The company I work for deals with about 600 e-mails a day. About 35 users are logged in simultaneously. At the moment we use Cerberus Helpdesk (http://www.cerberusweb.com), but Cerberus becomes horribly slow with these volumes and number of users. Are there people on this list that have experience with OTRS dealing with these volumes?
About 600 e-mails a day should not be the problem. For the correct setup/config options see: http://doc.otrs.org/1.2/en/html/performance-tuning.html PS: If you need any help/consulting, feel free to contact ((otrs.de)). Thanks!
-- Maarten Wulffers
Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!