Hello, There is! When you create a new general catalog class (which you use to group several CIs), OTRS let you choose a group to associate the class with, that way only members of that group will be able to see the CI belonging to that class. Leonardo Certuche Medellín, Colombia On 30 March 2011 07:06, Luis Daniel Lucio Quiroz < luis.daniel.lucio@gmail.com> wrote:
helo,
just wondering if theres a way to control access in itsm 3. I mean that some agents can see some CI's and other agents other CI's.
Thanks in advance,
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