Re: [otrs] Document Management for ISO Managemet Systems,

Hi, On 23.07.2010, at 20:27, Luis Daniel Lucio Quiroz wrote:

As we know OTRS complies with itil/iso20000, the question here is if otrs has a module to manage also documents that iso needs, like quality manual and records and all stuff. The main idea is to have all in one tool and not to use many.

OTRS does not provide Documents, but you can save the Documents revision secure within OTRS (Ticket & Change) Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project