8 Feb
2007
8 Feb
'07
3:55 p.m.
Hello list, I would like to set up the following scenario on a per-queue basis - has this been implemented yet? Scenario: Any time an agent sends an answer from queue FOO, automatically add foo-staff@mydomain.net to the BCC field by default. Please let me know if anyone has this working - we're currently using OTRS v2.1.5 on CentOS. Regards, David -- David Quick dquick@lambdares.com Chief Network Architect / IT Manager Lambda Research Corporation 25 Porter Road Littleton, MA 01460 Tel: 978-486-0766 x20 Mob: 339-224-0993