This is a notification from the Help Desk.
On Jul 02, 2011 @ 03:41 pm, ronnamijares@yahoo.com wrote:
I have others questions
I work with the conection with the Ldap. So, can I create the customer_company directly from the OTRS?
And
Some of my clients are from the Ldap, but i have another clients external that create ticket via email:
How i can make for change the information of my clients external.
Thanks a lot!!!
--- El mié, 11/17/10, Elva Novoa
Then, maybe i'm confused but I thought that the function of the company client, is link several customers in just one company. Hi Jober,
Actually you are right in the definition of Customer Company. You should be able to create more than one customer with the same company, but you need to add customer companies first. What version of OTRS are you using? In OTRS 3.0.1, this field (CustomerID) was changed to be a drop-down when you are adding a new customer, so that you can select a company from the registered ones. I hope this helps! Regards, Elva --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/1574