Re: [otrs] smtp problem

Bad virus scanner! Nope you are going to need to call the vendor or read the manual that came with it :) On 6/29/06 10:30 AM, "Tom French" wrote:

Andy,

One of my colleagues, found this, which may be the REAL issue. Seems our AntiVirus console may be restricting the mail.

http://kbase.pscs.co.uk/index.php?article=242

Can anyone tell me the EXCLUDED PROCESS name for OTRS?

Tom French From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Andy Lubel Sent: Thursday, June 29, 2006 10:15 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] smtp problem

Your SMTP has issues :(

Im no exchange guru but basically you need to allow your OTRS system to "relay" through your exchange SMTP. This is a configuration that should be made keeping in mind that you only want computers on your "private/internal/natted" network can relay directly through.

For example, in my company I don't allow workstations to relay through our mail server but I do allow the server subnet to.

I do remember a setting like "allow relay through these hosts" in the smtp configuration where you can add stuff to the list to explicitly deny or toggle a radio button to ONLY allow whats in the list, which the latter seems more logical for your solution.

HTH,

Andy Lubel

On 6/28/06 4:51 PM, "Tom French" wrote:

...

Hi,

I forgot to include this small test.

Microsoft Windows [Version 5.2.3790] (C) Copyright 1985-2003 Microsoft Corp.

ping mail.deicorp.net

Pinging mail.deicorp.net [xxx.xxx.xxx.xxx] with 32 bytes of data:

Reply from xxx.xxx.xxx.xxx: bytes=32 time<1ms TTL=64 Reply from xxx.xxx.xxx.xxx: bytes=32 time<1ms TTL=64

Ping statistics for xxx.xxx.xxx.xxx: Packets: Sent = 2, Received = 2, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 0ms, Maximum = 0ms, Average = 0ms

telnet mail.deicorp.net 25 Connecting To mail.deicorp.net...Could not open connection to the host, on port 25: Connect failed

Tom French

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Andy Lubel Sent: Wednesday, June 28, 2006 2:03 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] smtp problem

Let us know how this test works out:

Open a command prompt/shell on the computer that has OTRS installed Type in "TELNET [exchange.servername.here] 25" (where [exchange.servername.here] is your exchange/SMTP server).

You should get a window that looks like this: #telnet infiniti.lala.com 25 #Trying xxx.xxx.xx.xxx... #Connected to infiniti.lala.com. #Escape character is '^]'. #220 INFINITI.lala.com Microsoft ESMTP MAIL Service, Version: 6.0.xxxx.xxxx ready at Wed, 28 Jun 2006 13:59:45 -0400

(type in "quit" to close session)

Does this work for you?

On 6/28/06 12:58 PM, "Keith Turner" wrote:

...

We changed from our Postfix on Linux mail server system to Exchange also a few weeks ago, and it killed our mail notification. Our new IT security policy probably means that OTRS never will be routed through exchange.

I have been looking at alternative solutions, specifically setting up sendmail on the same server as OTRS and using it as our outgoing server.

I am monitoring this discussion closely and ask that if you find a solution, please post it to the newsgroup.

Thanks

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