AW: [otrs] OTRS Update Beta7 -> Beta8

28 Oct 2002

      Hi Martin,
...
...
[...]
Did some tests.
OK. everything looks good...
... but don't know about the dbscript errors ?!?
Don't worry about the error messages, you can update all
previous version
with this script and in the most cases your database has
already the most changes!
I thought this...

(...)
...
Volker, can you try this with an other browser (e. g.
Mozilla)!? I need to know
if this is not working with IE. Or with any browser.
OK, I patched EmailSend.pm - now the test:

Browser: Opera 6.05 Win
The testfile ist E:\Daten\Test.zip
Sending from the ticket:
In the ticket the atachments appear as:
   file-0
   Test.zip
sendig a second mail with attachment is OK.
Download the file from ticket is OK but a second empty browserwindow is left
with the following URL:
http://myhost/otrs/index.pl?Action=AgentAttachment&ArticleID=209&File=Test.z
ip
The received e-mail in MS Outlook has the file with correct name!

Browser: Netscape 7.0 win
  same as Opera

Browser: MS IExplorer 5.00.3502.1000
The testfile ist E:\Daten\Test.zip
Sending from the ticket:
In the ticket the atachments appear as:
   E:\Daten\Test.zip
   file-0
sendig a second mail with attachment is OK.
Download the file from ticket:
   In the dialog box the filename appears as: index
                                 the type as: -Dokument
   The downloads works, the file (index) on disk is OK, a second browser
window is left
   with an errormessage and the following URL:
http://myhost/otrs/index.pl?Action=AgentAttachment&ArticleID=211&File=E:\Dat
en\Test.zip

The download of the same file from the ticket with Opera is with correct
filename although
the file in the ticket is shown different!!!

The download of the same file with Netscape 7.0 is with following filename:
E--Daten-Test.zip

Looks like a real MS-shit :-(
...
...
OK, that's all for now. (I have some truble with euro sign. But later...)
...
Really? You need to use iso-8859-15 for the euro sign. There is also a
test email
with euro sign.
...
shell> cat /usr/share/doc/packages/otrs/test-email-7-euro-iso-8859-15.box
| /opt/OpenTRS/bin/PostMaster.pl
OK, I tried this. After use there was a line: you have new mail

Subject: Cron  $HOME/bin/UnlockTickets.pl --timeout >>
/dev/null
X-Cron-Env: 
X-Cron-Env: 
X-Cron-Env: 
X-Cron-Env: 
X-Cron-Env: 

DBI->connect(database=otrs;host=localhost;) failed: Can't connect to local
MySQL server through socket '/var/l
ib/mysql/mysql.sock' (2) at /opt/OpenTRS/bin/..//Kernel/System/DB.pm line 67
[Mon Oct 28 22:00:03 2002]
Use of uninitialized value in concatenation (.) or string at
/opt/OpenTRS/bin/..//Kernel/System/Log/SysLog.pm
line 74.
[OTRS-UnlockTickets-10628][Error][1:][Line:49]
[OTRS-UnlockTickets-10628][Error][0:Kernel::System::DB::new][Line:45] Can't
connect to local MySQL server thro
ugh socket '/var/lib/mysql/mysql.sock' (2)
Got no DBObject! at /opt/OpenTRS/bin/..//Kernel/System/Queue.pm line 34.

what's this ??

OK, there's a new ticket from the testscript. Euro and umlaut are OK but...
oh shit, only in netscape and Opera !!!
   in MS IExplorer is there a black rectangle.

When I write a mail with outlook the eurosign is shown as a black rectangle
in MS IExplorer AND
in Opera. In netscape there is a questionmark instead !!

OK, that's all for now :-)))

Volker

AW: [otrs] OTRS Update Beta7 -> Beta8

Volker Vo?kamper