Roy Andre Tollefsen wrote:
We have studied the Notifications (System -> Notification Management) but although the text for example nb_NO::Customer::QueueUpdate is fine it doesn't send out any email when the ticket is moved.
Alex replied: jfyi: The move-notification must be set on the queue the ticket is moved to, not the queue the ticket was moved out. We have created an auto-answer (Type: Auto Reply) and set this up in both the queue the ticket was moved from and move to (added in the "Autoanswer <-> Queues). The customers get an Auto Reply when they send in a ticket for the first time to the OurDefaultQueue::Incoming-queue so the reply-feature at least work a bit. We're not quite sure how the "Messages Administation" affects this though.. Cheers, Roy Andre