Yes, it means your user list doesn't match your authentication list. The Wiki and the documentation and the forums all have good information on this.

On Wed, May 18, 2011 at 7:02 PM, Leonardo Couto <leonardocoutoc@gmail.com> wrote:

Hello everybody,

 

I'm new user in the system otrs and am really enjoying its features, I'm on a project and think it will deploy the company in otrs where I manage computer systems and computer networks. Well my problem is: I set up the customers to be able to log in using the database ldap but when I try login with my ldap user I get the following error:

 

“Authentication succeeded, but no customer record is found in the customer backend. Please contact your administrator.”

 

Someone have some a idea to solution this problem?

 

Thank,

 

 

Leonardo Conrado.


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