19 Aug
2009
19 Aug
'09
7:34 a.m.
On 19.08.2009, at 09:17, Shawn Beasley wrote:
My OTRS is 2.4.3 on CentOS 5.2, the Ticket::StorageModule setting: ArticleStorageFS. My problem is ： when agent want to forward a ticket with attachment, but the mail didn't show that attchment. I'v checked var/article and found the attachment had been saved in related folder. At the same time, no related record in database table "article_attachment". Any one can help to fix it?
Thx a lot！
It looks like a bug http://bugs.otrs.org/show_bug.cgi?id=4073
There could also be a related bug (http://bugs.otrs.org/show_bug.cgi?id=4072 ), is forward working by applying the change of comment #4? Feedback would be really fine! -Martin