Hi Lisa, On Wed, Aug 25, 2004 at 10:26:28AM -0700, Lisa Shields wrote:
[...] Has anyone had any experience with this kind of script, or have suggestions, comments, or warnings?
In this case (in your sepcial case). You could write an own PostMaster filter to do checks on incoming emails from mailer-daemon which use the unknown address to do lookups and moves all open emails with the same from address to an different queue. For demo filter see: http://cvs.otrs.org/viewcvs.cgi/otrs/Kernel/System/PostMaster/Filter/ For otrs modules see: http://dev.otrs.org/ -> Kernel::System::Ticket I hope this info helps you.
best regards, Lisa Lisa Shields hyperWALLET Systems Inc 302-750 West Pender St Vancouver, BC Canada V6C 2T8
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