Hello All,
So we have OTRS installed for about a year now and it works
like a charm, however because it works so good we are adding other groups to
our install and are having a size issue with the database. I have read the
documentation and have determined that changing from storing attachments in the
database to the file system would work great, the only issue is that I have a
years worth of attachments clogging up the db and would like to a. still have
access and b. move them from the db to file system. Is there a way to do this
that will still allow access to the attachments?
From my reading it sounds like I can easily switch to File
System storage using the AtrticleStorageFS module, but what happens to my existing
attachments if I do that? The documentations says “Note: If
you use OTRS 1.2 or higher, you can switch from one to the other backend on the
fly.” Which I am. Is there more documentation on it than this? Where can
I find it? I do have a sandbox I can test in as I am also in the process of
moving servers.
Graham Strang
d 403-450-3629 c
403-978-6706
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