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From: reced13@msn.com
To: otrs@otrs.org
Subject: RE: [otrs] Create new item in agent intreface
Date: Tue, 1 Mar 2011 17:16:56 -0300

 
Hi, Ive done what you've said already but doesnt work. When I create a new ticket (agent interface), theres no new combo or field.
 
Any suggestions? 
Thanx!!!!!
 
 
 
> From: nils.leideck@leidex.net
> Date: Tue, 1 Mar 2011 20:23:52 +0100
> To: otrs@otrs.org
> Subject: Re: [otrs] Create new item in agent intreface
>
> Dear Juancho,
>
> TicketFreeTextFields are for the Customer AND the Agent interface.
>
> 1. Declare the TicketFreeField in SysConfig -> Ticket -> Core::Ticket::FreeText
> 2. Enable the relevant fields per view (no matter if customer or agent interface - use SysConfig)
>
> On 01.03.2011, at 20:13, Juancho - wrote:
>
> > Am trying to create a new option in Agent Interface in wich I could assign a number or string like: "hardware" or "DB", after receiving the ticket, to add a new clasification.
> >
> > Is there an option to do that?????
> > The freetext one seems to be just for customer interface!
>
> Cheers, Nils
>
> —
> Nils Leideck
> http://webint.cryptonode.de / a Fractal project
>
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