Re: [otrs] Can somebody here tell me how i can hide a Queue from the customers frontend.

3 Mar 2010


      On 03/01/2010 06:43 PM, ramana wrote:
...
Hi
Can somebody here tell me how i can hide a Queue from the customers
frontend.
Regards,
Ramana
Solution for  Hide the Required Queues on Customer frontend

Add this script on ACL list

$Self->{TicketAcl}->{'ACL-Customer-Queues'} = {
        Properties => {Frontend => {Action => ['CustomerTicketMessage'] }},

      PossibleNot => { Ticket => { Queue => ['[RegExp]::',
                                                                           
'[RegExp]^CHN-IT-L1',
                                                                           
'[RegExp]^CHN-IT-L2',
                                                                           
'[RegExp]^HYD-IT-L1',
                                                                           
'[RegExp]^HYD-IT-L2',
                                                                           
'[RegExp]^Junk',
                                                                           
'[RegExp]^Misc',
                                                                           
'[RegExp]^Raw',
                                                                           
'[RegExp]^Postmaster',] } }};