Go to Microsoft.com and search for smtpdiag that program will assist you in finding the problem child. From the errors smtpdiag generates you can see what is failing. We did not change anything in our firewall, as it allows the smtp port traffic to pass from any client. We change it in the McAfee antivirus enterprise control. Look here, this error 10053 was what we received in the smtpdiag test results, so we googled it, and found the below url, showing us how to fix the problem. http://kbase.pscs.co.uk/index.php?article=242 Good luck Tom French Network Administrator DEI Services Corp. 7213 Sandscove Court Suite One Winter Park, FL 32792 Ph. 407-678-3388 ext.208 Fax 407-678-8008 tfrench@deicorp.net www.deicorp.net The information transmitted (including attachments) is covered by the Electronic Communications Privacy Act, 18 U.S.C. 2510-2521, is intended only for the person(s) or entity/entities to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient(s) is prohibited. If you received this in error, please contact the sender and delete the material from any computer. -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Anthony Davis Sent: Thursday, June 29, 2006 3:41 PM To: otrs@otrs.org Subject: RE: [otrs] smtp problem yea I'm having the same problem, but my otrs is configured as smtp and points to my linux server(sendmail) as the relay...Right now I'm using Tiny software firewall on the windows box which houses the otrs system....It can pull the email from the linux box, but it won't send it automatically once it retreives it....Do you think my firewall is an issue with my problem..You added apache.exe to the firewall and told it to ignore it.....
tfrench@deicorp.net 06/29/06 03:22PM >>> We have FINALLY found the problem to why our email notifications are NOT being sent out. Apparently our McAfee Enterprise antivirus has a block that keeps certain types of applications from spamming the smtp ports.
We went into the antivirus console and added apache.exe to the exclude
applications and it works fine.
Tom French
Network Administrator
DEI Services Corp.
7213 Sandscove Court
Suite One
Winter Park, FL 32792
Ph. 407-678-3388 ext.208
Fax 407-678-8008
tfrench@deicorp.net
www.deicorp.net
The information transmitted (including attachments) is covered by the
Electronic Communications Privacy Act, 18 U.S.C. 2510-2521, is intended
only for the person(s) or entity/entities to which it is addressed and
may contain confidential and/or privileged material. Any review,
retransmission, dissemination or other use of, or taking of any action
in reliance upon, this information by persons or entities other than the
intended recipient(s) is prohibited. If you received this in error,
please contact the sender and delete the material from any computer.
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Tom French
Sent: Wednesday, June 28, 2006 4:49 PM
To: User questions and discussions about OTRS.org
Subject: RE: [otrs] smtp problem
Since we are ALL trying to trouble shoot this, here are some findings
from us.
We used ITDepartment@deicorp.net as a email address for the group id of
.ITsupport@deicorp.net
We found that the ITDepartment@deicorp.net would not work on any of our
printers that needed to send alerts to the IT department, so we changed
that to a end-users email address and it worked. Now for the OTRS issue,
we also changed the administrators email address in 3 places and tried
to force an admin notification from the admin section, with no success.
Tom French
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Andy Lubel
Sent: Wednesday, June 28, 2006 2:03 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] smtp problem
Let us know how this test works out:
Open a command prompt/shell on the computer that has OTRS installed
Type in "TELNET [exchange.servername.here] 25" (where
[exchange.servername.here] is your exchange/SMTP server).
You should get a window that looks like this:
#telnet infiniti.lala.com 25
#Trying xxx.xxx.xx.xxx...
#Connected to infiniti.lala.com.
#Escape character is '^]'.
#220 INFINITI.lala.com Microsoft ESMTP MAIL Service, Version:
6.0.xxxx.xxxx
ready at Wed, 28 Jun 2006 13:59:45 -0400
(type in "quit" to close session)
Does this work for you?
On 6/28/06 12:58 PM, "Keith Turner"
We changed from our Postfix on Linux mail server system to Exchange also a few weeks ago, and it killed our mail notification. Our new IT security policy probably means that OTRS never will be routed through exchange.
I have been looking at alternative solutions, specifically setting up sendmail on the same server as OTRS and using it as our outgoing server.
I am monitoring this discussion closely and ask that if you find a solution, please post it to the newsgroup.
Thanks
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