using this function (framework->core)?
SwitchToUser:
Should the administrators be allowed, via the users administration panel, to
login as other users?
On Thu, Oct 29, 2009 at 6:40 AM, James Morgan
Set yourself as the owner of the ticket?
James.
*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Shue, Daniel G. *Sent:* Thursday, 29 October 2009 12:41 PM *To:* User questions and discussions about OTRS. *Subject:* [otrs] Move Tickets that are locked
I’m trying to move a ticket that is locked/owned by another agent. I have full control to the system, an admin. However, I can’t move that locked ticket:
Warning: Sorry, you need to be the owner to do this action!
Any ideas as to how I can work around this?
TIA
Daniel ------------------------------
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