Thanks, would you mind to drive me to the point where I can change the config.
I’ve done some research, and found some places, but nothing I can change for sure.
Thanks,
Edson
De: otrs [mailto:otrs-bounces@lists.otrs.org] Em nome de Alvaro Cordero
Enviada em: quarta-feira, 6 de dezembro de 2017 12:26
Para: User questions and discussions about OTRS.
Assunto: Re: [otrs] Strange error
Hello
That means that you either disabled , removed or renamed the Pending Reminder state, and there are some config sections where it is set, for example your pending screen.
You should change the config or put the original pending reminder state back.
Regards
2017-12-06 6:20 GMT-06:00 Edson Richter mailto:edsonrichter@hotmail.com>:
Hi!
How can I fix this error? I’ve googled around, but none of the documents I’ve found gave me a clue:
ERROR: OTRS-CGI-46 Perl: 5.16.3 OS: linux Time: Wed Dec 6 10:17:39 2017
Message: No State for pending reminder found!
RemoteAddress: xxx.xxx.xxx.xxx
RequestURI: /otrs/index.pl?Action=AgentDashboardhttps://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Findex.pl%3F...
Traceback (12976):
Module: Kernel::System::State::StateLookup Line: 589
Module: Kernel::Output::HTML::Dashboard::TicketQueueOverview::Run Line: 76
Module: Kernel::Modules::AgentDashboardCommon::_Element Line: 852
Module: Kernel::Modules::AgentDashboardCommon::Run Line: 532
Module: Kernel::System::Web::InterfaceAgent::Run Line: 1055
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 40
Module: (eval) (v1.99) Line: 207
Module: ModPerl::RegistryCooker::run (v1.99) Line: 207
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173
Module: ModPerl::Registry::handler (v1.99) Line: 32
Your help will be higly appreciated!
Edson Richter
Enviado do Emailhttps://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgo.microso... para Windows 10
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fotrs.org%2F...
Archive: http://lists.otrs.org/pipermail/otrshttps://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Flists.otrs....
To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrshttps://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Flists.otrs....
--
Alvaro Cordero Retana
Consultor de Tecnologias
Tel: 22585757 ext 123
Email: alvaro@gridshield.netmailto:alvaro@gridshield.net
[http://www.gridshield.com/images/gs-signature.png]
